SERVICES

Our services reflect a Plan-Do-Check-Act cycle for continual improvement and include:

  • Strategic and Operational Planning including related scorecards for effective and right-sized implementation for desired results.

  • Enterprise Risk Management (Board and Senior Team) that help meet the requirements of ISO 9001:2015 and Excellence Canada's Excellence, Innovation and Wellness Standard

  • Survey Solutions for employees and customers, including analysis and related action planning 

  • Planning and implementation of Excellence Canada's Excellence, Innovation and Wellness Standard at the appropriate level, including effective process management using lean principles

  • 360-degree reviews for executives and management with related action planning and follow-up support

  • Executive team leadership assessment and coaching (both team and individual)     

Understanding and demonstrating your customer satisfaction levels for customers can be elusive.  Let us help.

This area of our services provides an all inclusive package of services for small to medium size enterprises (i.e. 30-400 employees) looking to improve their organizational performance.

STRATEGIC
SOLUTIONS

Understanding and demonstrating your customer satisfaction levels for customers can be elusive.  Let us help.

 

This area of our services provides a tailored approach for organizations of all sizes looking to improve specific aspects of their performance.

SPECIFIC
SOLUTIONS

Understanding and demonstrating your employee and customer satisfaction levels for customers can be elusive.  Let us help.

Catalyst provides comprehensive survey packages for areas such as customer and employee satisfaction with the added value of analysis, recommendations and related coaching.

SURVEY
SOLUTIONS