We provide a full suite of strategic solutions for Breton Ability Centre (Sydney, Nova Scotia). This includes:


  • 360-degree appraisals of Senior Leadership Team (including CEO) and separately the full management team, with related action plans and personal coaching

  • Conducted an employee engagement survey with follow-on focus groups with Management and Union executives to identify and close opportunities for improvement

  • Conducted a complex residential survey (with residents and families)

  • Facilitated the development of a balanced scorecard

  • Facilitating the development of an enterprise risk management system.  Training conducted and initial sessions with both senior leadership team and Board.  In progress.

  • Trained our staff in process improvement tools, including process mapping with lean techniques or waste identification

  • Coached us on the implementation of Excellence Canada’s Excellence, Innovation and Wellness (EIW) Standard (Bronze level)


We provide a series of training and coaching to assist CPA Canada with the implementation of their excellence program.  This has included assistance with:


  • Planning for success with ongoing support

  • Gap analysis and related action plan

  • Training on key process identification and process mapping with lean techniques for waste identification and management

  • Many process mapping sessions for their Marketing, Communications and Public Affairs Division including a departmental restructure


Through Excellence Canada, we provide training and coaching to dozens of clients on their excellence journey to Excellence Canada’s Excellence, Innovation and Wellness Standard, as well as their Healthy Workplace Standard. (see for additional details).

We have served many of these clients for 10 years and more as they have achieved progressive levels of excellence and a coveted Canada Award for Excellence.