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The team at Catalyst Performance partners with C-suite leaders of purpose-driven organizations to help them improve their performance and ensure they obtain meaningful results. Led by CEO, Catherine Neville, Catalyst Performance will help you develop and implement effective strategies for transformational change by elevating the critical elements of a successful organization:
  • Govern more effectively
  • Identify and mitigate risks
  • Build and execute effective strategies
  • Document, assess and improve processes
  • Optimize human resources
Catherine Neville

Throughout her career as a senior executive in both the private and public sectors, and in the last 20 years as a strategic advisor in the non-profit sector, Catherine has focused on improving organizational performance across many sectors. Her work over the last ten years has evolved to a focus on governance, and the effective implementation of strategic and operational priorities through strong human resource practices. She has worked with thousands of people about leadership, planning, process and human resources in large and small group settings.


Catherine launched Catalyst Performance in 2001 and since then has been a trusted advisor to CEOs and their executive teams, collaborating to improve organizational performance through effective:

  • governance best practices

  • strategic planning including enterprise risk management

  • use of measurement tools like Strategy maps, Balanced Scorecards

  • cascaded operational planning and execution

  • effective human resources management

  • a focus on Quality and continual improvement (Plan Do Study Adjust)


In addition, Catherine’s in-depth understanding and use of tools such as organizational excellence frameworks, 360 reviews, customer/resident surveys, as well as employee engagement surveys and focus groups, provides fact-based research and data to support executive decision-making.


Her credentials include a Bachelor of Science degree, Excellence Canada Certified Lead Assessor and Lead Verifier (Quality (OES) and Healthy Workplace), Excellence Canada Certified Excellence Professional, formerly CHRP and ISO Lead Auditor.

Lianne Thompson, CEP, BA
Process Specialist/Consultant

For more than 25 years, Lianne led and motivated large and small teams in member-focused organizations, specifically encouraging and facilitating excellence in service and deliverables to customers, clients and internal teams.


In 2008, Lianne took the opportunity to shift her focus to organizational excellence and quality initiatives, working with executive leadership to assess and improve the organization according to recognized standards. Specifically, Lianne championed and led initiatives related to process improvement, customer service excellence, innovation, and employee motivation and wellness.


During this time Lianne worked closely with Catherine Neville on quality initiatives and developed a true passion for process management and employee engagement. Lianne started her own consulting firm in 2021 and is excited to partner with Catherine to deliver process expertise to the clients of Catalyst Performance.


Lianne holds both her Process Management certification and Certified Excellence Professional® (CEP) designation from Excellence Canada.

Laura Kelly, CEP
Senior Administrative Coordinator

For more than 10 years, Laura has managed the administrative functions at Catalyst and assists with many projects related to the business. She is a licensed Paralegal with the Law Society of Ontario, is certified by Excellence Canada as a Certified Excellence Professional and has recently achieved her Project Management Certificate from the University of Toronto.
​As the Senior Administrative Coordinator, Laura is responsible for all administrative duties for Catalyst, including development and maintenance of the Catalyst website and all social media outlets as well as bookkeeping, purchasing and being a first point of contact for Catalyst clientele. She also administers the client/resident and employee engagement survey processes.

Laura is a passionate advocate for those with allergies. She is the lead author of AllergyAble™ and its related training programs. In Laura's personal life she is a mother of 2 wonderful boys and has been a youth football coach and manager for both of their teams in Hamilton.  She is a sports enthusiast and loves to cook!

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